At Dongguan Lingjie Electronics & Technology Co., Ltd., we believe that reliable after-sales service is an essential part of long-term cooperation.
Our after-sales support is designed to ensure stable product performance, clear communication, and fast response throughout the product lifecycle. For all keyboard and mouse products manufactured by us, we provide professional technical support and practical solutions tailored to OEM and ODM projects.
Clear Warranty Policy
We provide warranty terms based on product type and project requirements, ensuring transparency and consistency.
Quality Issue Handling
In the event of any quality-related issues, our team will promptly investigate the root cause and propose effective solutions, including replacement, compensation, or process improvement when applicable.
Technical Support
Our engineering and QC teams are available to assist with product performance analysis, testing feedback, and technical clarification.
Continuous Improvement
Feedback from after-sales cases is integrated into our production and quality control processes to prevent recurrence and improve overall product reliability.
Long-Term Cooperation Support
We focus on building stable partnerships by supporting our clients beyond delivery, helping ensure smooth market operations and customer satisfaction.
Our goal is not only to deliver qualified products, but also to provide responsible, efficient, and trustworthy after-sales service that supports the long-term success of our partners.
